In today’s fast-evolving energy market, investing in a reliable Battery Energy Storage System (BESS) can be essential. However, the true value of a BESS isn’t fully realised without proper maintenance and support. This is where a comprehensive Service Level Agreement (SLA) can make all the difference, as it ensures the system is looked after to maximize its lifespan and provide peace of mind.
At Pixii, we know that the running cost of an SLA is far outweighed by the long-term benefits it brings to our customers. Here is why a comprehensive SLA is your key to a resilient and high-performing energy system.
The real value of an SLA
Extended system lifespan
Without regular maintenance, even the most advanced BESS can experience performance degradation over time. Dust accumulation and clogged filters can significantly reduce the efficiency and lifespan of a system. For example, a system left unchecked may only last 8 years. With a structured annual maintenance plan, including filter changes, tightening torque and system optimization, you can extend the lifespam with additional 8 years, protecting your initial investment and ensuring continued performance.
Proactive problem-solving
Pixii’s SLAs come with proactive monitoring and routine checks, catching potential issues before they escalate into costly repairs or downtimes. Regular system tune-ups ensure peak operation. This leads to fewer disruptions and maximized uptime, which is crucial for industries where reliability translates directly to revenue.
Reliability and uptime assurance
Our modular system designs minimize single points of failure, significantly reducing downtime. With an SLA, you benefit from a reliable system that is consistently maintained, providing peace of mind that your energy needs will be met without interruption. We’re proud of our track record, which shows that Pixii’s robust systems maintain exceptional uptime due to ongoing support and preventive maintenance.
Why choose a comprehensive SLA?
- Guaranteed expertise: Our SLAs include service by certified experts who understand the intricacies of Pixii’s modular BESS technology. This ensures that any maintenance or support provided is accurate, efficient, and aligned with best practices in the industry.
- Operational savings: While there is a running cost for an SLA, the savings gained through fewer repairs, extended system life, and optimal performance far exceed that initial expense. Reduced emergency repair costs, minimal operational disruptions, and lower long-term maintenance expenses all contribute to better ROI.
- Performance optimization: With SLAs, customers receive regular condition reports and recommendations to fine-tune system operations. These adjustments help maintain energy efficiency and lower operational costs, translating to substantial savings over the life of the BESS.
Expected benefits for customers
- Extended ROI: A comprehensive SLA transforms your BESS investment from a one-time purchase into a long-term, high-value asset. The extended lifespan and enhanced reliability make the initial cost a strategic investment rather than an expense.
- Increased resilience: With a focus on proactive, preventive care, your system remains ready to handle peak demands and unexpected challenges without faltering.
- Peace of mind: Knowing that your system is supported by industry experts who will continue to provide service well beyond standard warranty periods ensures that you’re never left stranded.
- Optimized performance: Regular maintenance and active system monitoring lead to consistently better performance, maximizing energy output and lowering overall energy costs.
A case for value
Customers who opt for Pixii’s SLA don’t just buy peace of mind – they secure a partnership built on reliability, quality, and proven expertise. In an industry where competition from cheaper, less-reliable imports is common, investing in an SLA is the step that guarantees your system will continue to deliver. You’ll not only avoid unexpected breakdowns and performance declines but also save on costly fixes that could have been prevented with routine service.
When you invest in a Pixii BESS, a comprehensive SLA is the key to maximizing your return and ensuring long-term operational excellence.
Consider your SLA not as an added cost, but as an investment that pays dividends in reliability, system longevity, and overall peace of mind. Choose a comprehensive SLA and protect your energy future.
| Service level overview | No SLA | Bronze | Silver | Gold |
|---|---|---|---|---|
| Customized solution planning and engineering | ||||
| Remote commissioning | ||||
| On-site commissioning* | ||||
| Annual maintenance* | ||||
| Batteries performance check | Fortnightly | Fortnightly | ||
| System monitoring | Weekly | Daily | ||
| Condition reports | Annually | 6-monthly | ||
| Remote access to the system (users) | 2 | 5 | 10 | |
| Pixii Cloud monitoring tool (users) | 1 | 2 | 5 | 10 |
| Remote technical support (business days) | 10 | 5 | 3 | 1 |
| Critical spare parts availability (business days) | 5 | 2 | ||
| Swap replacement on products | ||||
| Extended warranty |
Price offer on demand